Incident # School code: Depot Manager Name: Issue: iBookSchool TabletSchool Teacher/Student Name: Teacher/Student ID #
Incident Questions
Re-image attempted?
How many times?
Unit dropped?
Has any liquid spilled on the unit?
Is there any physical damage to unit?
IBM Tablet
Will the stylus pen be including with the defective unit?
If not, what is the reason for the Stylus pen not being included with the returned Tablet?
Original 4 volt Battery must be included with Swap!!!
Help Desk Incident Checklist
Incident #
School code:
Depot Manager Name: Issue:
iBook School
Tablet School
Teacher/Student Name:
Teacher/Student ID #
Incident Questions
Re-image attempted?
How many times?
Unit dropped?
Has any liquid spilled on the unit?
Is there any physical damage to unit?
IBM Tablet
Will the stylus pen be including with the defective unit?
If not, what is the reason for the Stylus pen not being included with the returned Tablet?
Original 4 volt Battery must be included with Swap!!!
Defective S/N #
Asset # DOE-X6000
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Replacement S/N #
Asset # DOE-X6000